Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern East Sussex Dog Walkers relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'East Sussex Dog Walker' or 'us' or 'we' refers to the owner of the website whose registered address is London Rd, Maresfield, UK. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy for EAST SUSSEX DOG WALKER LTD

Last Updated: November 2024

Introduction

At EAST SUSSEX DOG WALKER LTD (“we”, “us”, or “our”), we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website www.eastsussexdogwalker.com and our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to deliver and improve our services, including:

• Personal Information: Information you provide to us, such as your name, email address, phone number, billing and delivery addresses, and payment information, when making a purchase or contacting us.

• Technical Information: Information automatically collected when you visit our website, such as IP address, browser type, device information, and browsing behaviour. This helps us to improve our website functionality and user experience.

• Usage Data: Information about how you use our services, including order details, preferences, and customer service interactions.

2. How We Use Your Information

We use your personal information solely for the following purposes:

• Order Fulfilment: To process and deliver your orders and communicate with you regarding your purchases.

• Customer Support: To provide assistance, respond to enquiries, and manage your account.

• Improvement: To analyse website performance and user behaviour to improve our offerings and services.

We do not send marketing messages or sell your personal information to third parties.

3. Sharing Your Information

We only share your personal information in limited circumstances:

• With Service Providers: We work with trusted third parties who assist us with services such as payment processing, delivery, and website maintenance. These providers only have access to the information necessary to perform their functions and are required to protect your information.

• Legal Compliance: We may disclose your information if required by law, regulation, or in response to a valid legal request.

4. Data Security

We implement appropriate security measures, including encryption and secure servers, to protect your personal data. While we take reasonable precautions to safeguard your information, no method of transmission or storage is entirely secure. We recommend using strong passwords and exercising caution when sharing personal information online.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to remember your preferences and improve site performance. You can manage cookie settings in your browser or opt out of certain cookies.

6. Your Rights and Choices

Under UK GDPR, you have specific rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.

• Correction: You may request correction of any incomplete or inaccurate information.

• Deletion: You may request deletion of your personal data, except for information we are legally required to retain.

• Restriction of Processing: You may request to restrict processing of your personal data in certain circumstances.

• Data Portability: You may request a copy of your data in a commonly used electronic format.

To exercise any of these rights, please contact us at info@eastsussexdogwalker.com

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting an updated version on our website. Please review this policy regularly to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

EAST SUSSEX DOG WALKER LTD

Email: info@eastsussexdogwalker.com
Phone: 07825743619
Address: Milestones, London Rd, TN22 2EB